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How do I choose an Insurer?


Once you sign up for Vital, you can choose your Insurer. Your Insurer will work with you and your doctors to keep you healthy.

There is an Enrollment Counselor available in Medicaid Offices and on the phone that can help you choose an Insurer. The Enrollment Counselor does not work for any Insurer or any providers. They are neutral. They can give you information about Vital and your benefits. They can tell you about the choices available to you and help answer your questions. They can’t choose for you.

They can help you:

  • Choose a new Insurer or change Insurers.
  • If you change your Insurer, they can also help you change your Primary Care Physician (PCP) or Primary Medical Group (see more information in Part 2 of your Enrollee Handbook).

You can contact the Enrollment Counselor for support:

  • Calling at at 1-833-253-7721, Monday through Friday, 8:00 a.m. to 6:00 p.m. TTY/TDD Spanish users should call at 1-866-280-2050, and for TTY/TDD English users should call at 1-866-280-2053.
  • Visit the Medicaid Offices.

There are Enrollment Counselor staffs in each Medicaid Offices. The offices are open Monday through Friday from 7:30 a.m. to 4:00 p.m. First Medical can tell you the Medicaid Office that is closest to you.

If you do not choose an Insurer, one will be chosen for you.