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Your ID Card

Everyone in Vital has an ID card. This is an example of what it looks like:

ID Card1ID Card2 

Each insured person in your family will have his/her own ID card, even if he/she is a newborn. Your ID card has important information like:

  • Your first and last name.
  • Your ID number (MPI).
  • How to access emergency services.
  • Copayment that you will pay for health services.
  • First Medical free phone number (on the back of your card).
  • The phone number for the free Vital Service Line and the free 24/7 Vital Medical Advice Line (on the back of your card).

If you need to use your health benefits before you get your ID card, use your MA-10 form given to you by your Medicaid Office.


  • Always carry your ID card with you.
  • Keep your ID card in a safe place so you don’t lose it.
  • Take your ID card when you go to the doctor or to the emergency room.
  • Be sure they give you your ID card back.

Your ID card is only for you. Don’t let anyone else use your card. If your card is lost or stolen, you can ask First Medical for a new card. You can visit First Medical Service Offices or call them at 1-844-347-7800; TTY/TDD users should call 1-844-347-7805. The phone call is free.