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If you need an appointment, call your PCP. It is free to make appointments with them. It is important that you keep your appointments with your PCP. If you cannot make it for any reason, call the PCP’s office right away to let them know.

If your PCP is new for you, you should get to know him/her. Call to get an appointment as soon as you can. This is even more important if you’ve been getting care or treatment from a different doctor. We want to make sure that you keep getting the care you need. If you feel OK, you should call to get a checkup with your PCP.

Before you go to your first appointment:

1. Ask your past doctor to give you your medical records. This is free of charges. Bring your medical records to your new PCP at your first visit. It will help your new PCP learn about your health.
2. Call your PCP to schedule your appointment.
3. Have your ID card ready when you call.
4. Say you are a Vital enrollee and give them your ID card number.
5. Write down your appointment date and time. If you’re a new patient, the provider may ask you to come early. Write down the time they ask you to be there.
6. Make a list of questions you want to ask your doctor. List any health problems you have.
7. If you need a ride to the appointment and have no other way to get there, call First Medical or your local Municipality. They can help you get a ride.

On the day of your appointment:

1. Bring a list of all your medicines and your questions with you so your doctor will know how to help you.
2. Be on time for your visit. If you cannot keep your appointment, call your PCP to get a new appointment.
3. Take your ID card with you. Your PCP may make a copy of it.