Contact
Customer Services
If you have any questions or need additional information, please contact our Customer Service Department, free of charge at 1-844-347-7800, Monday through Friday from 7:00 a.m. to 7:00 p.m. TTY/TDD users should call 1-844-347-7805, or complete the information requested in the Contact Us section and a Customer Service Representative will contact you. You can also visit our Service Offices, Monday through Friday from 8:00 a.m. to 5:00 p.m. The Customer Services Department offers free language interpreter services and Sign Language. This includes, services in alternate formats such as; Braille, large print, and translation to other languages, verbally or written, amongst others. If you need plan information in another format or language, please contact our Customer Service Department.
Medical Advice Line
For your information, First Medical Health Plan, Inc., has a Medical Advice Line, which is a telephonic consultation service where you can call and receive orientations and recommendations about your health. This line is a toll-free number and is available twenty-four (24) hours a day, seven (7) days a week. You may contact the Medical Advice Line by calling at 1-844-347-7801. TTY/TDD users should call 1-844-347-7804.
You can also call the Medical Advice Line before visiting an emergency room to seek advice on a health condition.
If you have any questions or need additional information, please contact our Customer Service Department, free of charge at
1-844-347-7800
TTY/TDD 1-844-347-7805
Monday through Friday from 7:00 a.m. to 7:00 p.m
The Customer Services Department offers free language interpreter services and Sign Language. This includes, services in alternate formats such as; Braille, large print, and translation to other languages, verbally or written, amongst others. If you need plan information in another format or language, please contact our Customer Service Department at the number listed above.
El Departamento de Servicio al Cliente ofrece servicios de intérprete de idiomas y Lenguaje de Señas libre de costo. Esto incluye, servicio de formatos alternos tales como; Braille, letra agrandada y traducción a otros idiomas, verbal o escrito, entre otros. Si usted necesita información del plan en otro formato o lenguaje por favor comuníquese con nuestro Departamento de Servicio al Cliente al número que aparece anteriormente.
-客户服务部提供免费的语言翻译服务和手语。这包括其他格式的服务, 例如:盲文, 大字, 并翻译为其他语言, 口头或书面, 等等。如果您需要其他格式或语言的计划信息, 请通过上面列出的号码联系我们的客户服务部门。
If you need a copy of any of the documents that you find browsing through our website, please feel free to contact First Medical Customer Service at 1-844-347-7800; TTY/TDD users should call 1-844-347-7805, Monday through Friday from 7:00 a.m. to 7:00 p.m. First Medical will send you free of charge, any document that you request in five (5) business days from the date of your request.
Contact Us
Complete the information requested below this text and a Customer Service Representative will contact you.
1-844-347-7800
TTY/TDD 1-844-347-7805
First Medical Health Plan, Inc.
Ext. Villa Caparra 530 Calle Marginal Buchanan
Guaynabo, P.R. 00966