First Medical Vital

PO Box 195079, San Juan, PR 00919-5079
|
1-844-347-7800

BiggerIncrease fontSmaller Decrease font

Bigger Increase fontSmaller  Decrease font

Increase font Decrease font

Special Programs

Special Coverage

Enrollees with special health care needs can get Special Coverage that will provide services for the care they need. The special health care needs are:

  • Adults with Phenylketonuria (PKU)
  • Aplastic Anemia
  • Autism
  • Cancer
  • Cardiac Congestive Failure (CHF) Class III & Class IV, NYHA
  • Children with Special Health Care Needs
  • Chronic Hepatitis C (HCV)
  • Chronic Kidney Disease
  • Cystic Fibrosis
  • Hemophilia
  • HIV/AIDS
  • Leprosy
  • Multiple Sclerosis (MS) and Amyotrophic Lateral Sclerosis (ALS)
  • Obstetrics
  • Post-transplant (Excludes: cornea, bone, and skin)
  • Primary Ciliary Dyskinesia (PCD), Immobile Cilia Syndrome, Kartagener Syndrome
  • Pulmonary Hypertension
  • Rheumatoid Arthritis
  • Scleroderma
  • Skin Cancer such as Invasive Melanoma or Squamous Cells with evidence of metastasis.
  • Skin Cancer – Carcinoma IN SITU
  • Systemic Lupus Erythematosus (SLE)
  • Tuberculosis (Tb)


Your PCP or your Primary Medical Group can give you more information on which people qualify for the Special Coverage. If you qualify for Special Coverage, they can also help you sign up for it.

People with Special Coverage can choose any provider that works with your Preferred Provider Network or First Medical General Network. People with Special Coverage can get prescription medications, tests and other services through the Special Coverage without a referral or needing their PCP to sign off.

First Medical will let you know if you are qualified and will make sure that you get access to the services. The Vital Plan Special Coverage will begin when the enrollee reaches the limits of the Special Coverage for any other health plan.

Some services may have limits. Contact First Medical Call Center at 1-844-347-7800; TTY/TDD users should call 1-844-347-7805, if you want more information.

The benefits under the Special Coverage include the following list:

  • Coronary disease services and intensive care
  • Maxillary surgery
  • Neurosurgical and cardiovascular procedures
  • Peritoneal dialysis and related services
  • Clinical services and laboratory tests
  • Neonatal intensive care unit services
  • Chemotherapy, radiology and related services
  • Gastrointestinal conditions, allergies and nutritional evaluation for autistic patients
  • Procedures and diagnostic tests, when medically necessary
  • Physical therapy
  • General Anesthesia
  • Hyperbaric chamber
  • Immunosuppressive medicines and laboratory tests for patients who have received transplants
  • Treatment for specific conditions after diagnosis:
    • Positive HIV Factor and Acquired Immunodeficiency Syndrome (AIDS)


Ambulatory and hospitalization services are included. You do not need a Referral or Prior-Authorization from First Medical or your PCP for visits and treatment at the Immunology Regional Clinics of the Health Department;

  • Tuberculosis;
  • Leprosy;
  • Lupus;
  • Cystic fibrosis;
  • Cancer;
  • Hemophilia;
  • Aplastics Anemia;
  • Reumatoid Artritis;
  • Autism;
  • OBGyn Obstetricians;
  • Post Organ Transplantation; and
  • Children with special needs. Except:
    • Asthma and diabetes (Part of the Disease Management Program);
    • Psychiatric disorders; and
    • Catastrophic diseases for persons with Intellectual disabilities.
  • Scleroderma
  • Multiple Sclerosis (MS) and Amyotrophic Lateral Sclerosis (ALS)
  • Services for the Treatment of conditions resulting from self-inflicted damage or as a result of a felony committed by a beneficiary or negligence
  • Chronic renal disease
  • Medications required for the ambulatory Treatment of Tuberculosis and Leprosy


* Access to Hepatitis C treatment with the medication included in the Vital Plan Medication formulary.

Special Coverage for HIV-AIDS

If you have HIV or AIDS, your PCP should request First Medical to approve Special Coverage for you. Once First Medical adds you to the Special Coverage, they will send you a letter by mail informing you that you can receive services under the Special Coverage. The letter will also notify you of when the Special Coverage begins and ends.

Once you have the letter, you can receive all the services and treatments for your condition, such as prescribed medications, laboratory tests, x-rays and other services without the need for your PCP to sign.

You must get your prescription medicines for HIV/AIDS at the Department of Health’s Centers for Prevention and Treatment of Communicable Diseases.

Centers for the Prevention and Treatment of Communicable Diseases

(CPTET, for its acronym in Spanish)

ARECIBO

Address:  Antiguo Hosp. Distrito (Dr Cayetano Coll y Toste) Carretera 129 hacia Lares Arecibo, PR  00614, PO Box 140370 Arecibo, PR  00614
Telephones:  (787) 878-7895;  (787) 879-3168
Faxes:  (787) 881-5773;  (787) 878-8288

BAYAMÓN

Address:  Antigua Casa de Salud Hosp. Regional Bayamón Dr. Ramón Ruíz Arnau,  Ave. Laurel Santa Juanita Bayamón, PR  00956
Telephones:  (787) 787-5151  Ext. 2224, 2475;  (787) 787-5154;  (787) 787-4211
Faxes:  (787) 778-1209

CAGUAS CLÍNICA SATÉLITE

Address:  Hosp. San Juan Bautista PO Box 8548 Caguas, PR  00726-8548
Telephones:  (787) 653-0550  Ext. 1142, 1150
Faxes:  (787) 746-2898;  (787) 744-8645

CLÍNICA SATÉLITE HUMACAO

Address:  CDT de Humacao, Dr. Jorge Franceshi Calle Sergio Peña Almodóvar Esq. Flor Gerena Humacao, PR 00791
Telephones:  (787) 285-5660

CLETS CAROLINA

Address:  Hospital UPR Dr. Federico Trilla PO Box 6021 Carolina, PR  00984-6021Carretera 3, Km. 8.3
Telephones:  (787) 757-1800  Ext. 454, 459
Faxes:  (787) 765-5105

CLETS SAN JUAN

Address:  PO Box 70184 San Juan, PR  00936-8523 Calle José Celso Barbosa Centro Médico de PR Bo. Monacillos, San Juan
Telephones:  (787) 754-8118;  (787) 754-8128;  (787) 754-8127

FAJARDO

Address:  Calle San Rafael # 55 Fajardo, PR  00738
Telephones: 
(787) 801-1992;  (787) 801-1995

MAYAGÜEZ

Address:  Centro Médico de Mayagüez Hospital Ramón Emeterio Betances Carr. # 2 Suite 6 Mayagüez, PR  00680
Telephones: 
(787) 834-2115;  (787) 834-2118

PONCE

Address:  Departamento de Salud Región Ponce
Antiguo Hosp. Distrito Ponce Dr. José Gándara Carretera Estatal 14 Bo. Machuelo  Ponce, PR  00731
Telephones: 
(787) 842-0948;  (787) 842-2000

CENTRAL OFFICE 

Address:  PO Box 70184 San Juan, PR  00936 Ant. Hosp. Psiquiatría Pabellón 1, primer piso, 4ta. Puerta- Terrenos de Centro Médico, Río Piedras
Telephones: 
(787) 765-2929  Ext. 4026, 4027
Faxes: 
(787) 274-5523

Care Management

Some people with high needs and special conditions can receive Care Management. If you are eligible for Care Management, nurses, social workers and nutritionists are available to help you create a plan for your care. Your care team will review your care plan with you at least once a year, if your health needs change, or if you ask for a review.

You can ask for help through this program by calling First Medical at 1-844-347-7800; TTY/TDD users should call 1-844-347-7805. Your doctor, your family and your hospital can also ask about the program.

For more information call First Medical at 1-844-347-7800; TTY/TDD users should call 1-844-347-7805.