Enrollees with special health care needs can get Special Coverage that will provide services for the care they need. The special health care needs are:
Your PCP or your Primary Medical Group can give you more information on which people qualify for the Special Coverage. If you qualify for Special Coverage, they can also help you sign up for it.
People with Special Coverage can choose any provider that works with your Preferred Provider Network or First Medical General Network. People with Special Coverage can get prescription medications, tests and other services through the Special Coverage without a referral or needing their PCP to sign off.
First Medical will let you know if you are qualified and will make sure that you get access to the services. The Vital Plan Special Coverage will begin when the enrollee reaches the limits of the Special Coverage for any other health plan.
Some services may have limits. Contact First Medical Call Center at 1-844-347-7800; TTY/TDD users should call 1-844-347-7805, if you want more information.
The benefits under the Special Coverage include the following list:
Ambulatory and hospitalization services are included. You do not need a Referral or Prior-Authorization from First Medical or your PCP for visits and treatment at the Immunology Regional Clinics of the Health Department;
* Access to Hepatitis C treatment with the medication included in the Vital Plan Medication formulary.
If you have HIV or AIDS, your PCP should request First Medical to approve Special Coverage for you. Once First Medical adds you to the Special Coverage, they will send you a letter by mail informing you that you can receive services under the Special Coverage. The letter will also notify you of when the Special Coverage begins and ends.
Once you have the letter, you can receive all the services and treatments for your condition, such as prescribed medications, laboratory tests, x-rays and other services without the need for your PCP to sign.
You must get your prescription medicines for HIV/AIDS at the Department of Health’s Centers for Prevention and Treatment of Communicable Diseases.
Address: Antiguo Hosp. Distrito (Dr Cayetano Coll y Toste) Carretera 129 hacia Lares Arecibo, PR 00614, PO Box 140370 Arecibo, PR 00614
Telephones: (787) 878-7895; (787) 879-3168
Faxes: (787) 881-5773; (787) 878-8288
Address: Antigua Casa de Salud Hosp. Regional Bayamón Dr. Ramón Ruíz Arnau, Ave. Laurel Santa Juanita Bayamón, PR 00956
Telephones: (787) 787-5151 Ext. 2224, 2475; (787) 787-5154; (787) 787-4211
Faxes: (787) 778-1209
Address: Hosp. San Juan Bautista PO Box 8548 Caguas, PR 00726-8548
Telephones: (787) 653-0550 Ext. 1142, 1150
Faxes: (787) 746-2898; (787) 744-8645
Address: CDT de Humacao, Dr. Jorge Franceshi Calle Sergio Peña Almodóvar Esq. Flor Gerena Humacao, PR 00791
Telephones: (787) 285-5660
Address: Hospital UPR Dr. Federico Trilla PO Box 6021 Carolina, PR 00984-6021Carretera 3, Km. 8.3
Telephones: (787) 757-1800 Ext. 454, 459
Faxes: (787) 765-5105
Address: PO Box 70184 San Juan, PR 00936-8523 Calle José Celso Barbosa Centro Médico de PR Bo. Monacillos, San Juan
Telephones: (787) 754-8118; (787) 754-8128; (787) 754-8127
Address: Calle San Rafael # 55 Fajardo, PR 00738
Telephones: (787) 801-1992; (787) 801-1995
Address: Centro Médico de Mayagüez Hospital Ramón Emeterio Betances Carr. # 2 Suite 6 Mayagüez, PR 00680
Telephones: (787) 834-2115; (787) 834-2118
Address: Departamento de Salud Región Ponce
Antiguo Hosp. Distrito Ponce Dr. José Gándara Carretera Estatal 14 Bo. Machuelo Ponce, PR 00731
Telephones: (787) 842-0948; (787) 842-2000
Address: PO Box 70184 San Juan, PR 00936 Ant. Hosp. Psiquiatría Pabellón 1, primer piso, 4ta. Puerta- Terrenos de Centro Médico, Río Piedras
Telephones: (787) 765-2929 Ext. 4026, 4027
Faxes: (787) 274-5523
Some people with high needs and special conditions can receive Care Management. If you are eligible for Care Management, nurses, social workers and nutritionists are available to help you create a plan for your care. Your care team will review your care plan with you at least once a year, if your health needs change, or if you ask for a review.
You can ask for help through this program by calling First Medical at 1-844-347-7800; TTY/TDD users should call 1-844-347-7805. Your doctor, your family and your hospital can also ask about the program.
For more information call First Medical at 1-844-347-7800; TTY/TDD users should call 1-844-347-7805.