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Compliance Program

Compliance with applicable laws and regulations plays a critical role in the health care industry. First Medical Health Plan, Inc., (First Medical) is committed to conduct its operation in an ethical and legal manner. First Medical strive to promote a culture of compliance that harmonizes with our day to day business operations and enrollee’s trust.

The main objective of First Medical’s Compliance Program is to assure full compliance with all healthcare requirements, identify risk areas and preventing unethical misconduct and enhance operational functions while improving the quality of healthcare services. The compliance standards adopted are described in First Medical’s Code of Conduct, Integrity Program, Conflict of Interest Policy, Fraud, Waste and Abuse Program, and compliance policies and procedures.

If you need a copy of the Compliance Program, please feel free to contact First Medical Customer Service at 1-844-347-7800; TTY/TDD users should call 1-844-347-7805, Monday through Friday from 7:00 a.m. to 7:00 p.m. First Medical will send you free of charge, the Compliance Program in five (5) business days from the date of your request.