Who can I call for help?

If you are having an emergency, call 9-1-1.

If you need physical or mental health counseling, you can call the First Medical Health Plan’s Medical Advise Line at 1-844-347-7801; TTY/TDD users should call 1-844-347-7805.

To contact First Medical Customer Services Line call at 1-844-347-7800; users should call 1-844-347-7805, Monday through Friday from 7:00 a.m. to 7:00 p.m.

What information can I find online?

For provider directory, orientation and education materials and an electronic copy of the Enrollee Handbook please browse through our website.

For information about Vital the website is: http://www.planvitalpr.com

For information about Medicaid programs the website is: http://www.medicaid.pr.gov

For more information on patient protections the website is: http://www2.pr.gov/Directorios/Pages/InfoAgencia.aspx?PRIFA=231

For detailed information about way you can have available the information you need regardless of the company that provides your healthcare services. The Health Insurance Administration (ASES, for its Spanish acronym) has developed this Enrollee Handbook.

Enrollee Handbook

If you need a copy of the Enrollee Handbook, please feel free to contact First Medical Customer Service at 1-844-347-7800; TTY/TDD users should call 1-844-347-7805, Monday through Friday from 7:00 a.m. to 7:00 p.m. First Medical will send you free of charge, the Enrollee Handbook in five (5) business days from the date of your request.

What can I do if I have questions?

If you have any questions or need additional information, please refer to the Contact US section. You can also complete the information requested and a Customer Service Representative will contact you. 

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