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Frequently Asked Questions


The following document contains the frequently asked questions related to the transition period. You can download the document below:

Frequently Asked Questions

(Adobe Reader required) 

If you need a copy of the Frequently Asked Questions, please feel free to contact First Medical Customer Service at 1-844-347-7800; TTY/TDD users should call 1-844-347-7805, Monday through Friday from 7:00 a.m. to 7:00 p.m. First Medical will send you free of charge, the Frequently Asked Questions in five (5) business days from the date of your request.

Who can I call for help?

If you are having an emergency, call 9-1-1.

If you need physical or mental health counseling, you can call the First Medical Health Plan’s Medical Advise Line at 1-844-347-7801; TTY/TDD users should call 1-844-347-7805.

To contact First Medical Customer Services Line call at 1-844-347-7800; users should call 1-844-347-7805, Monday through Friday from 7:00 a.m. to 7:00 p.m.

Frequently Asked Questions

 

Puerto Rico Health Department

Puerto Rico Health Department

Medicaid Program Call Center

787-641-4224

 

ASSMCA

ASSMCA

 

ASSMCA (Linea PAS) Mental Health Service Line   

1-800-981-0023

 

Patient Advocate Office

Patient Advocate Office

 

Patient Advocate Office

Toll-free 1-800-981-0031

TTY 787-710-7057

 

Puerto Rico Health Insurance Administration

Puerto Rico Health Insurance Administration

 

Puerto Rico Health Insurance Administration (ASES)

Vital Toll-free 1-800-981-2737

What information can I find online?

For provider directory, orientation and education materials and an electronic copy of the Enrollee Handbook please browse through our website.

For information about Vital the website is: http://www.planvitalpr.com

For information about Medicaid programs the website is: http://www.medicaid.pr.gov

For more information on patient protections the website is: http://www2.pr.gov/Directorios/Pages/InfoAgencia.aspx?PRIFA=231

For detailed information about way you can have available the information you need regardless of the company that provides your healthcare services. The Health Insurance Administration (ASES, for its Spanish acronym) has developed this Enrollee Handbook.

Enrollee Handbook

If you need a copy of the Enrollee Handbook, please feel free to contact First Medical Customer Service at 1-844-347-7800; TTY/TDD users should call 1-844-347-7805, Monday through Friday from 7:00 a.m. to 7:00 p.m. First Medical will send you free of charge, the Enrollee Handbook in five (5) business days from the date of your request.

 

What can I do if I have questions?

If you have any questions or need additional information, please refer to the Contact US section. You can also complete the information requested and a Customer Service Representative will contact you.