Utilization of Services


The Privacy Rule of the federal Health Insurance Portability and Accountability Act entitles Vital enrollees to have access to their medical utilization of services. Enrollees need their medical information for their own records and to share with health providers. Up-to-date record of services can help avoid duplication of medical tests and procedures, and can also help you get a better understanding of your health care.

It is easy to request your utilization report. Be sure to complete all the spaces requested.  You will receive the information electronically. You may also have access to a printable copy of the report. If you want to have a paper copy of your information you shall contact call First Medical at 1-844-347-7800 or visit any of our Service Offices. First Medical will provide your report free of charges.

To ensure that the information is accessible to all members and is provide in a culturally competent manner, including those with limited English or Spanish proficiency or reading skills, and those with diverse cultural and ethnic backgrounds, First Medical will provide the following services, free of charges, when necessary:

  • TTY Line (the number for the hearing impaired, TTY/TDD users should call 1-844-347-7805) Monday through Friday from 7:00 a.m. to 7:00 p.m.
  • Sign Language, Foreign Language Interpreter and Written Translation Services
  • Audio Tapes
  • Braille