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Need to make a complaint about your care?


If you are not happy with the care that you are getting, call First Medical at 1-844-347-7800; TTY/TDD users should call 1-844-347-7805. Tell them that you need to make a complaint. You can also visit First Medical Service Offices. You can make a complaint at any time.

Your doctor, a family member, or your representative can make a complaint for you if you authorize them to do so.

You also have the right to call the Patient Advocate Office to make a complaint. Their number is 1-800-981-0031. You can also make a complaint to ASES.  Their number is 1-800-981-2737.

No one can do anything bad to you if you make a complaint.

First Medical has seventy-two (72) hours to fix your complaint. If they can’t fix your complaint quickly, it will become a “grievance”. In this case, First Medical has up to ninety (90) calendar days to fix it, but they have to decide faster if it’s important to your health. First Medical must tell you how the complaint was fixed.

If you don’t agree with the decision, you can file an appeal. You have sixty (60) calendar days from the date of the letter to file an appeal. Your doctor or your representative can file the appeal for you if you authorize them to do so.