Vital and First Medical are committed to helping you. To support your needs, we need your help.

Please remember to let your Medicaid Office and First Medical know of any changes that may affect your membership or benefits. Some examples include:

• You are pregnant.
• You have a newborn.
• You have changes in your family group (for example, you get married, someone in your family dies, or someone in your family reaches age twenty-one (21)).
• You move or your phone number changes.
• You or one of your children has other health insurance.
• You have a special medical condition.
• You move outside of Puerto Rico.
• Your income changes (for example, you lose your job or get a new job).

To report a change, call the Medicaid Program Call Center at 787-641-4224, or visit your local Medicaid Office.

It is important to make sure your contact information is up to date with your local Medicaid Office. This is important because Medicaid and First Medical send you important information about your Vital coverage and benefits in the mail. If they don’t have your current address, you could lose your Vital benefits. To report a change or help, call First Medical at 1-844-347-7800; TTY/TDD users should call 1-844-347-7805, or visit your local Medicaid Office.